Returns & Exchanges
At Candle Chemistry, we want you to be completely satisfied with your glow; if you are not happy with your purchase, we offer easy returns or exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the unused products in their original packaging to ensure they are protected during transit back to our laboratory.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing